Terms of Service

Effective date: Oct 6, 2026
Last updated: Oct 6, 2026
Operator: Galen Jauss, an individual operating Konjo
Contact: support@getkonjo.com

These terms govern your use of the Konjo website, student and instructor app, and Konjo Studio.

The short version: Konjo provides software for martial arts schools, students and instructors. Your school runs its teaching and member billing. You keep ownership of your content. Schools can stop renewal by emailing Galen. A request within 30 days of first paid service qualifies for a full refund of the first monthly or annual Konjo subscription charge; Guided Launch and third-party charges are excluded. Software and AI can make mistakes, and martial arts training carries risks. The full terms below explain responsibilities, limits and how to resolve a dispute.

Who these terms cover
Accounts, ages and guardians
Using Konjo responsibly
Your content and our software
School responsibilities
Training and professional judgment
Subscriptions and the satisfaction guarantee
Guided Launch
School payments and third parties
Assistant and Agent
Exports, deletion and ending service
Reports and copyright
Availability and liability
Disputes and general terms
Changes and contact

1. Who these terms cover

These terms are an agreement with Galen Jauss, the individual operating Konjo. “Konjo,” “we” and “us” refer to that operation, not a separate incorporated company. They cover getkonjo.com, the Konjo app and Konjo Studio. “School” includes a dojo, club or other martial arts organization using the service; “member” includes students and their participating guardians.

When a registration or acceptance flow asks you to agree, review these terms and the linked Privacy Policy. If you accept for a school, you must have authority to bind it. A signed subscription or Guided Launch order form controls a conflicting provision on its particular subject. Separate Assistant or Agent terms apply when those features are enabled and accepted. None of these documents removes rights that applicable law does not allow you to waive.

2. Accounts, ages and guardians

A personal Konjo login is intended for people at least 13 years old. Give accurate signup information. If you are below the age of majority where you live, use Konjo with a parent or guardian’s permission. We may ask for information reasonably needed to confirm eligibility or account ownership.

Younger students can have adult-managed profiles that do not provide a student login. If you create or manage a child’s profile, you must be the parent or guardian or have appropriate authority. Keep family relationships and permissions accurate. Do not use a managed profile to bypass age restrictions. Contact us about an underage login, a disputed guardian relationship, or inappropriate access to a child’s information.

Protect your account and private links, do not share a personal login with others, and notify us if you suspect misuse. You are responsible for your authorized use; you are not automatically responsible for activity caused by a failure on our part. Staff access comes from the school’s authorized roles, not simply from belt rank. Schools should remove access when a staff member leaves.

3. Using Konjo responsibly

Use Konjo only for lawful purposes and within your permissions. Do not:

Harass, threaten, exploit or abuse another person, or upload sexual exploitation material or unlawful content.
Impersonate someone, misrepresent a credential, or access another school or person’s private records without authority.
Upload content you have no right to share, including private information or identifiable media without required permission.
Send unlawful or unwanted marketing, bypass an unsubscribe or STOP request, or use automation to evade communication limits.
Introduce malware, interfere with the service, scrape private data, bypass security or payment controls, or test other people’s accounts without authorization.
Use the service to make unlawful discriminatory decisions or to give the impression that Konjo has certified a person, school or technique.

You may report security concerns in good faith to Galen. These terms do not prohibit lawful consumer reviews, reporting a concern to a regulator, or other protected activity.

4. Your content and our software

You retain your rights in the material you or your school supply. You give Konjo a nonexclusive, worldwide, royalty-free license to store, process, copy, format, display and deliver that material as needed to provide the service. This includes creating media thumbnails, streaming video, making backups, and processing permitted records through the AI features described in the Privacy Policy. Providers may perform those functions on our behalf.

This license does not permit us to sell your content, use it in advertising without permission, or license it to train another company’s general-purpose models. It lasts only while needed for the service, permitted copies, lawful retention and resolving requests. Deletion and recipient copies have the limits described in Section 11 and the Privacy Policy. Sharing content with others does not let us retract copies they independently saved.

You are responsible for having the rights and permissions needed for the content you provide. Do not upload a child’s image or sensitive school record unless you have the required authority and an appropriate audience.

Konjo’s software, branding and original materials remain the property of their respective owners. We give you a limited right to use the service while you comply with these terms. You may not resell access or copy our software except as permitted by law or a separate license. Third-party and open-source materials retain their own terms. If you suggest an improvement, we may use the suggestion without payment or an obligation to implement it; this does not transfer ownership of unrelated work or private records you send with it.

5. School responsibilities

A school controls its teaching, employees, members, prices, policies and the records it asks Konjo to process. It must have authority and an appropriate legal basis for entering, importing, sharing and retaining those records, including records about children. It must provide notices and obtain permissions that apply to its own activities.

Give staff only the access they need. Review imported information before approving it. Keep contact preferences and guardian relationships current. Schools are responsible for their own waiver wording, signing authority, retention obligations, tax and accounting treatment, and payroll decisions. A stored signature or exported report is not a guarantee that a waiver is enforceable or a filing is correct.

Messages sent for the school must comply with applicable email, text and consumer-protection rules. Integrations chosen by the school may send records to outside systems; the school is responsible for selecting and managing them. Neither these responsibilities nor a member’s use of Konjo excuses us from obligations that apply to us.

6. Training and professional judgment

Konjo is a recordkeeping, learning-reference and communication tool. It does not supervise classes or independently certify instructors, ranks or curricula. A verified rank means an authorized person approved it in the school workflow; it is not Konjo’s independent assurance of competence.

Martial arts involves physical risk. Technique descriptions, videos, class plans and coaching feedback are reference material, not a substitute for qualified, in-person instruction. Use appropriate supervision, equipment and training conditions. Do not attempt techniques beyond your instruction or ability. Stop if you experience pain or concerning symptoms and seek appropriate help. Children need appropriate adult instruction and supervision.

Konjo and AI output do not provide medical, legal, tax, accounting or employment advice. Do not rely on the service for emergencies or safety-critical decisions. You are responsible for decisions you make using it, subject to responsibilities the law places on us. Nothing here releases liability that cannot lawfully be excluded.

7. Subscriptions and the satisfaction guarantee

This section covers a school’s purchase of Konjo software, not a student’s tuition payment. The member app is included with the school service. Your order form identifies the location, price, billing frequency, first paid service date, any renewal, and separately charged items. Monthly billing is the default offer; annual prepayment is optional. There is no additional minimum software term, cancellation fee or extra 30-day notice period beyond the period already paid for.

First-payment satisfaction guarantee. If Konjo is not a fit, email support@getkonjo.com within 30 days of your first paid service date and request a satisfaction refund. We will refund your full first monthly or annual Konjo subscription charge and stop future renewals. Guided Launch fees and third-party charges are excluded. We will confirm the refund and service-end arrangements with you and help arrange your export. This guarantee does not limit refund rights required by law.

Canceling renewal. Email Galen before your next renewal to stop renewal. We confirm the cancellation. Outside a satisfaction-refund arrangement, your service continues through the paid period and then ends. On an annual plan, ordinary cancellation stops the next renewal; it does not shorten the prepaid year. Konjo does not currently offer a self-service portal for canceling a school’s Konjo subscription.

Other refunds. After the satisfaction window, partially used subscription periods are not prorated unless required by law. If we end or materially reduce the paid service during a prepaid period, we refund the unused portion attributable to that loss of service. Contact us about a duplicate, incorrect or unauthorized charge so we can investigate. Guided Launch and third-party purchases have their own rules.

Renewal and price changes. Recurring billing applies only on the terms you affirmatively accept. We will identify the renewal amount or how it is determined and the billing interval before purchase. We will give at least 30 days’ email notice before a subscription price increase applies at a renewal, and any additional notices required by applicable law. You may stop renewal before it occurs. A general notice here does not replace a required renewal reminder or your consent.

A demo or application does not start a paid subscription. Any trial, discount or founding-school offer must state its duration, price and continuation terms before you accept it. We do not charge for a trial’s continuation without the required agreement. Taxes and separately quoted provider or usage charges may apply as disclosed before purchase.

8. Guided Launch

Guided Launch is a separate implementation service. Its signed order form sets the scope, fees, responsibilities, schedule, acceptance checklist and delay terms before work starts. It may include data review, import and configuration, training, a go-live check and follow-up. Missing or incompatible source data can limit what can be imported; historical reconstruction and extra work must be agreed separately.

The reservation payment is refundable until the scheduled kickoff begins. After kickoff it pays for work begun. If Konjo cannot deliver a configured account meeting the agreed acceptance checklist, we refund the reservation. The remaining implementation payment is due according to the agreed acceptance milestones. If we cause a delay, subscription billing waits for go-live; customer-caused or mixed delays follow the signed order form. A software cancellation does not automatically refund completed implementation work. The first-payment software guarantee does not apply to Guided Launch.

9. School payments and third parties

A school’s tuition, events, merchandise and other sales are transactions with that school. The school sets its prices, membership cancellation rules and refund policy. Contact it about those charges. Konjo provides payment tools and records; it does not replace the school’s obligations to its members.

Stripe processes payments under applicable Stripe terms. Card details go to Stripe’s payment interface; Konjo stores limited payment details and references. A school’s connected account, refunds, disputes and payouts are subject to the relevant payment arrangements. Other providers may have separate terms for fulfillment, embedded videos or services you choose directly.

Canceling a Konjo account is not a request to cancel tuition, and canceling a school’s Konjo subscription does not by itself cancel that school’s arrangements with members or providers. We will help the school identify those steps during departure.

10. Assistant and Agent

Assistant is an optional tool for authorized adult staff who accept its supplemental terms. It helps read permitted records and prepare documentation; a staff member must confirm proposed documentation changes. AI can invent or misinterpret information, so review the source records and proposed changes.

Agent is a separate operations feature with separate terms. It is currently disabled for general use. Where made available, it starts in simulation and needs separate authorization for live operation. Its permissions, approval requirements, autonomy settings and limits differ from Assistant’s. Do not assume every possible Agent action requires individual confirmation, or that simulation prevents AI processing and storage.

AI features send permitted information through providers as described in the Privacy Policy. Zero-retention routing is requested first, with a no-training fallback available; this is not a guarantee that no information is ever retained. Owners and staff must supply accurate instructions, respect members’ rights and consents, and review outputs appropriate to the action. Separate terms do not remove rights or responsibilities that cannot be waived.

11. Exports, deletion and ending service

School exports. Available Studio screens provide CSV exports during service. Galen provides assisted export support at no additional export fee during service and for 30 days after it ends. Contact us to agree the records and media needed. This is a human-assisted service, not a guarantee that every record is in one download or that dashboard access continues after cancellation. Payment credentials and third-party secrets cannot be exported for reuse. Ask before the window closes if you need more time.

Account deletion. You can use Delete account in Account & settings or email us for help. The current process can remove linked app content and some school records, while other business links may block completion. Contact us and your school first if records need to be preserved, and contact us if deletion fails. We will coordinate the request and explain any applicable retention limits. The Privacy Policy explains media cleanup, messages, backups and records that may remain. We do not automatically erase every school record 30 days after departure.

We may restrict or suspend access for unlawful conduct, serious misuse, nonpayment or a material breach. Where practical, we will tell you the reason and give you a reasonable opportunity to respond or fix it. Immediate action may be necessary to protect people or information or comply with law. You may appeal by emailing Galen. Suspension is not permission for us to disregard your privacy or export rights.

If we discontinue the service entirely, we will give paying schools at least 90 days’ notice where reasonably possible, provide export assistance, and refund unused prepaid service. Legal restrictions or an urgent safety or security issue may require earlier action. Provisions concerning lawful retained copies, payment obligations, ownership, disputes and liability continue as needed after service ends.

12. Reports and copyright

Report content or conduct in the app where available, or email Galen with enough detail to find it. We may review, restrict or remove content, warn an account holder, or suspend access. We do not pre-screen every submission. Moderation decisions can be challenged by contacting us; an unremoved report is not an endorsement of content.

For copyright concerns, send a notice to support@getkonjo.com with your signature, identification of the copyrighted work and disputed material, enough information to locate it, your contact details, a good-faith statement that the use is unauthorized, and an accurate statement under penalty of perjury that you own the right or may act for its owner. We may seek additional information, remove or disable material, and notify the person who supplied it. Accounts engaged in repeated infringement may be terminated in appropriate circumstances.

If your material was removed by mistake, contact us about the applicable counter-notice process. A statutory counter-notice includes identification of removed material, your signature and contact information, a statement under penalty of perjury about mistake or misidentification, and the jurisdiction and service-of-process statements required by 17 U.S.C. § 512. Notices and counter-notices may be forwarded to the other party as needed. False notices can have legal consequences. This contact procedure does not represent that Konjo has a registered DMCA agent or qualifies for any statutory safe harbor.

13. Availability and liability

Konjo is provided “as is” and “as available,” to the extent permitted by law. We do not promise uninterrupted or error-free service, perfect security, a specific training result, or that a report or AI output is correct. Keep appropriate independent copies of important records. Beta builds can change or fail; Apple’s TestFlight terms apply to TestFlight use. These qualifications do not cancel an express paid-service or refund commitment in these terms.

To the extent permitted by law, we exclude implied warranties of merchantability, fitness for a particular purpose and noninfringement. We are not liable for indirect, incidental, special or consequential loss, including lost profits, arising from use of the service. Our total liability arising from the service or these terms is limited to the greater of the fees you paid us in the 12 months before the event or US $250.

These limits do not apply to fraud, gross negligence, willful misconduct, or liability and remedies that applicable law does not allow us to exclude or limit. They do not remove mandatory consumer rights or the express refund obligations above. Whether a particular limit is enforceable depends on the circumstances and law; the remainder applies only to the lawful extent.

A school agrees to cover third-party claims and reasonable defense costs to the extent caused by its unlawful content, unauthorized processing or material breach of these terms. This does not cover our own breach, negligence or misconduct. We will notify the school promptly, allow a reasonable opportunity to control the defense with appropriate counsel, and not agree to a settlement imposing obligations on it without its consent. Ordinary members do not take on a general obligation to defend Konjo merely by using the app.

14. Disputes and general terms

Contact support@getkonjo.com first about a dispute. Both sides agree to try in good faith to resolve it informally for 30 days before filing a proceeding, unless urgent relief or a legal deadline requires earlier action. This process does not extend a limitation period or prevent a complaint to an authority.

California law governs, except where mandatory law requires otherwise. Unresolved disputes go to the state or federal courts in California with appropriate jurisdiction. If applicable consumer law gives you the right to proceed in your local courts or under your local law, that right remains. These terms do not require arbitration or waive participation in a class action.

These terms and any applicable signed order form and supplemental terms describe our agreement about the service. The Privacy Policy explains information handling. If a provision is unenforceable, the rest continues to the extent lawful. Not enforcing a provision once does not waive it. Neither party may transfer obligations in a way that removes the other’s mandatory rights. Konjo may transfer the operation and related agreements to a successor, with required notice. This agreement does not create employment, a partnership or authority to act for the other party. Events beyond reasonable control may delay performance, but do not remove accrued payment, refund or data-protection obligations.

15. Changes and contact

We may propose changes as the service develops. Material changes receive notice, such as email or an in-product notice, with the date they are to take effect. Where renewed agreement is required, we will request it. Do not treat a draft displayed for review as a change already in force. If you do not agree to a proposed change, contact us about ending service and exporting records. Mandatory rights and already accrued claims are preserved. Previous versions are available on request.

Operator: Galen Jauss, an individual operating Konjo
Email: support@getkonjo.com