Frequently asked questions

The things you want to know first.

Straight answers about the product, getting started, and what happens afterward.

Is Konjo for my style?
Konjo is multi-style by design. Cuong Nhu is the launch community. We’ll walk through your school’s ranks, requirements and class structure together before you commit.
Can I try it before switching?
Start with a personal demo on a sample school. There is no self-serve signup or free trial today. You can see the screens here and ask Galen to show the workflows that matter to you.
How do payments work?
Memberships and billing use Stripe Connect. Card processing is Stripe’s own rate, paid to Stripe. Konjo adds no markup and takes no cut. Your dojo’s own Stripe account is connected during Guided Launch, and no school is billing live on it yet.
What does Konjo cost?
One flat monthly price per location, with the core school tools and member app included. Guided Launch is a required one-time service. Both prices are quoted before you commit; there are no per-student charges.
Can you move our existing records?
We review exports from your current software, agree on the scope and let you review the new school before launch. Import quality depends on the source data. Recurring billing is set up again on Stripe, and each family enters a card once. Konjo does not import saved card numbers.
Where can students use the app?
The web app is available now. iOS is in Apple’s TestFlight beta; an App Store release is still ahead. Android is in testing.
Can a parent manage more than one child?
Yes. Family accounts let a parent manage their children from one login, including profiles for children too young for their own account.
Who helps after launch?
Support is included. Email galen@getkonjo.com or write from inside Konjo Studio. The target for a first reply is one business day. Custom work beyond normal product support is quoted separately.
What happens if we leave?
Email galen@getkonjo.com before your next renewal to cancel. Available screens offer CSV exports, and Galen provides free assisted export support during service and for 30 days afterward. The Terms explain the first-payment satisfaction refund and the cancellation rules after that.

Let’s talk about your school

Bring your biggest
admin headache.

We’ll start there. A personal walkthrough with Galen, the founder. About 30 minutes, on a sample school.

Book a demo

Galen replies within one business day.